To maintain the security, reputation, and integrity of our hosting platform, certain services and ports are restricted by default. This policy prevents misuse such as spamming, abuse complaints, or other activities that could harm our platform or lead to IP blacklisting.
Blocked SMTP Ports
The following email sending ports are restricted on our platform:
- Port 25
- Port 26
- Port 465
- Port 587
- Port 2525
These ports are blocked to prevent our platform from being used to send spam emails or conduct malicious activities that could result in blacklisting of our IP addresses. This protects the reputation and deliverability of all services hosted on our platform.
Restricted Services
The following services are not permitted without prior approval:
- Game servers: Public game hosting generates high traffic volumes and frequently attracts DDoS attacks that can affect other customers on the platform.
- Torrent services: Torrent trackers, seedboxes, and public file sharing services generate abuse complaints (DMCA and similar) and excessive bandwidth usage.
- VPN services (non-personal use): Operating a VPN for personal use is permitted. Running a commercial, public, or shared VPN service is restricted, as anonymized third-party traffic exposes our IP ranges to abuse reports and blacklisting.
Requesting an Exception
If you have a legitimate need for SMTP access or any restricted service, you can request an exception:
- Submit a Support Ticket: Contact our support team through our Support Ticket System
- Provide Proof of Legitimate Use: Explain your use case in detail with supporting documentation
- Investigation and Approval: Our team will review your request and may approve an exception
Approval is not guaranteed and is at the sole discretion of our support team. Using restricted ports or running restricted services without prior approval violates our Terms of Service.
Questions?
If you need further assistance, please contact our support team.
